Most helpful review

Stay away from this company.

The problem is now that the software is incomplete and sloppy. They upgrade ever year or 1.5 years now for that reason. They are terrible folks now. The owners are sleazy which follows through to all the employees.... via lying to good customers. I've been using the software since 1996 and upgraded through 2016 from 2015 for the same reasons others mention. It was a great software early on, but now they build in failed code so everyone needs to pay them a service fee.
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ID
#1721336 Review #1721336 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
New Reviewer

Abysmal Service

I have used Maximizer since Version 2.0. I have upgraded a number of times since my first experience. I have had some problems over the years, the previous worst being when they used pervasive sql. We recently put in a brand new network with lots of speed, memory and capacity and new laptops.We installed Maximizer 2018, on the server, even though they pushed "the cloud" version. We were promised proper service and a free upgrade to 2019. We began to have numerous problems with integration, especially with Outlook. We gathered screen shots and documented 10 specific examples including complete freezing of the software, the software not having notes accessible, outlook unable to find contacts to save emails to. We sent the info to Maximizer service and asked for help. Their first response was that this was our fault and we needed training. We asked them to respond item by item as to what required training and they indicated that nothing related to training. That response took 2 weeks. We got transferred to a different technician and over the course of 3 weeks and more than 24 man hours on our part, they accessed our hardware and were able to resolve 3 out of the 10 issues and indicated that our free upgrade to 2019 would resolve some of the others and if not a more robust version of sql would (they use the free version of sql). We documented their response to our 10 issues and asked for confirmation of their solutions. They passed us to a Manager for service, then another Manager for service, then our account manager. No one would confirm their proposed resolution to the 10 issues. That now totals 5 different people that contacted us and a total of ~ 6 weeks. The last contact said we should try their beta version of the cloud 2019. As we never wanted the cloud and want to manage our own software we refused but asked for their confirmation of their solution to the 10 issues. He refused. We filed a BBB complaint and they did not respond to the BBB. I have begun searching other CRM programs and have found one that seems to be able to transfer all of my old data to their program. Their program is better designed to support both server based and cloud based software and a 1 year service package included. I have NEVER been more disappointed with a supplier and intend to change to the new software and pursue legal action against Maximizer to get reimbursed for the cost of the software and incremental internal costs. I strongly suggest that NO ONE use Maximizer and investigate other software options.
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ID
#1405815 Review #1405815 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Cons
  • I dislike the performance and the service
Reason of review
Poor customer service
Preferred solution
Full refund

Maximizer CRM 11 not working

I paid Island CRM $200 to get Maximizer running on my Surface Pro 3 running Windows 10 and Office 365. After half an hour Shannon told me CRM 11 would only run with Outlook 2010 or older. I install office 2010 64bit version. Called back. After an hour Shannon told me it had to be 32 bit version. He claimed he'd told me 32bit but he didn't. I installed it and called back again. Next he tells me there's compatibility issues with W10. After 1.5 hours he had that fixed and it ran. They billed me another $275. Two weeks later I attempt to run it and it is not functioning at all. Shannon said he'd fixed over 100 Crm 11's. So why did he seem to stumble along as if these were all new problems to him? He went to school on my dime. I'm not paying the new $275 bill.. but need to get it running to do a email merge to drawing contestants. Stuck with a product that is totally un reliable.
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2 comments
#1471832

I have used Maximizer for 25 yrs and did the upgrades along the way. I have 3 licenses for 3 workstations.

All went smoothly til Win 8. Some laptops took the update nicely and others failed with a variety of quirks. Recently during 2017, Max has installed successfully on some HP laptops using Win 10. So, it may be that a user should try out a few laptops for the install, or transfer or upgrade and then call Island Tech for assistance?As for Maximizer; can't stand the company.

Horrible and greedy and I'm stuck with them. The switch to the popular "rental" software program prevents me from upgrading. They know they got you if you have 20,000 contacts and customized UDF's.

Total pigs, but sweet CRM. A 1 for the company and 5 for the software.

#1157346

There are better support options out there. In future check out Ryan Murphy from crmhelpdesk. www.crmhelpdesk.com.au

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ID
#836733 Review #836733 is a subjective opinion of poster.
Location
Redmond, Washington
Cons
  • Lack of support
Reason of review
Bad quality

Never Buy Maximizer!

I've been using Maximizer since approx. 1992. I've upgraded to their newer versions at least 4 times maybe 5. I am using CRM 2015 Group Edition. It has never worked properly since they installed it. The last time they attempted to correct the problems they said that they would have to uninstall it and re-install it. They are now saying that I am only a 'silver' subscriber and that I have used up all of my support time and that I would have to pay $800+ do get them to fix what they have been unable to get right all along. I am considering taking them to court as I no longer care about the wasted time and money.
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ID
#832126 Review #832126 is a subjective opinion of poster.
Location
Kelowna, British Columbia
Reason of review
Bad quality
New Reviewer

Access stopped to our Maximizer CRM Live as of 09.25.2015

Since Friday, September 25, 2015, we have no access to our Maximizer CRM Live web site. We paid our annual subscription. I have emailed them three times and called once but have received no response. We have over thirteen years of contacts as well as our business calendar on that web site. I believe that it is now gone. We will have to recreate our calendar as best as possible and hope that we don't miss anything important and spend hours upon hours recreating our contact list. Cloud internet works well... until it doesn't work. If Maximizer was closing the right thing to do would have been to warn the customers so they could export their contents. I will be filing a complaint with the Attorney General's office.
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1 comment
#1041222

Follow up: On Monday I was finally contacted by a support person who spent a good part of Monday and some time Tuesday morning getting Maximizer running on our computers. I was told that I was using an "old" URL that I should have changed last June.

I explained that I thought I had changed the URLs last June and I thought that I had following the instructions that were sent at that time. I told them that Maximizer worked find until the 25th. I asked how to know that I had done it correctly or incorrectly. The upshot was that there really was not way that I could have known.

The support person had no answer to why Maximizer worked until the 25th.

This has been a lesson learned for my office. We haven't decided about whether or not we will continue to use Maximizer when our subscription runs out yet but we are definitely keeping an "old fashioned" calendar as well as our web based calendar.

ID
#706748 Review #706748 is a subjective opinion of poster.
Location
Sequim, Washington
Cons
  • No access to my crm web site
Reason of review
No access
Loss
$10000
Preferred solution
Let the company propose a solution

The things that they don't tell you